FAQ's

How long can I rent a tepee/canopy?

Our tent hire season runs from April to October. Rental is based on one night/24 hour periods as stated, and can be extended for as many days as you require.

When do I pay for my booking?

A 20% is required on booking with the balance payable the week before your booking commences.

What if it's too windy?

Our tents can be used in winds up to 40Kmh. Our canopies can be used in winds up to 30Kmh.

If we are unable to pitch we will offer you alternative dates.

What if I need to change my booking? 

You can change your booking dates once before incurring a rebooking fee of 10% of the booking value.

How far will we deliver?

We can cater for any bookings within 40 miles of our base in Lincoln.

Delivery over 10 miles from LN4 will incur a delivery and collection fee of 50p per mile.

If you are located over 25 miles from our base in Lincoln there is a minimum hire of 2 nights.

What if I damage the tepee/canopy?

We understand that outdoor events can be a bit wet/muddy. We ask that you respect our equipment and in return we only charge on wanton damage.

What time does my booking start?

Our bookings start after 12pm but we can offer early check-in from 10am.

What time does my booking end?

Our bookings end at 12pm but we can offer late check-out where available until 2pm.

Can I decorate the tepee/canopy?

Certainly, we just ask that you don't use any fixings that damage or stain the tent/canopy and that you remove everything by the end of your booking.

Do I need to pay a security deposit?

We require a security deposit of at least £50 per booking, this is due before the rental and to cover any damage or cleaning fees.

At the end of the hire the security deposit is refunded within 48 hours, or in the unlikely event of any issues we will contact you within 24 hours.

How many tepees/canopies can I book?

We can cater for most events and can offer package deals.

Do you allow pets? 

We do allow pets in our tepees/canopies, for an additional fee.

Please be aware that any chewing, clawing, soiling or urinating in/on the tepee or canopy will be charged for.

What if it's raining?

We are all at the mercy of the Great British weather, all our tepees and canopies are waterproof but inevitably water may get in if it's heavy and persistent.

We are not responsible for the weather but we will offer alternative dates in line with our T&C's, contact us for more information.

What if something goes wrong during my stay?

If you have any issues during your stay or using our equipment please get in touch with us straight away, if we aren't aware of the problem we can't fix it!